West Elm Henry Sofa

Kaiyo is the most sustainable way to buy and sell furniture. But we’re trying to do more.

Get pre-loved furniture for less, without the hassle, because buying good feels good.

1. Quality

   Kaiyo only accepts furniture that meets our high standards for durability and hygiene.

2. Cleanliness

   Each piece is cleaned with eco-friendly products and securely stored in our temperature-controlled warehouses.

3. Transparency

   We take high-resolution photos from many angles, so what you see is exactly what you’ll get.

4. Convenience

   Customers in Kaiyo’s white-glove service area can get delivery in as fast as a few days, and our network of third-party carriers delivers nationwide.

5. Care

   Our delivery team will delicately place each item in your home, and our support team is here to help daily from 9 AM ET - 9 PM ET.

We want you to love your piece. If you’re unhappy with it for any reason during your appointment, we’ll issue a refund minus any related delivery or restocking fees. Please be aware that sales are final once your appointment is commplete.