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General information

  • What is Kaiyo?

    Kaiyo is a furniture sharing service which picks up curated, top quality, brand name furniture from local owners and provides discounted sales online.

    We make the process of furnishing and getting rid of furniture easier than ever before by doing all of the heavy lifting for you. We pick up, store, inspect, clean and deliver every piece of furniture we receive.

    Our goal is to make a beautiful home accessible for everyone and sustainable for our planet.

  • Why buy furniture from Kaiyo?

    Huge Discounts: Discounts increase daily! Get up to 90% off on your favorite furniture brands!

    Quality Assurance: We inspect, professionally clean and accurately list every item we pick up. Buy with confidence!

    Fast Delivery: All of our items are ready for delivery. Get your furniture in 2 days!

  • What are your hours of operation?

    We deliver and pick up 7 days week between 9 AM EST and 5 PM EST.

    You can reach our customer support team 7 days a week between 9 AM EST and 6 PM EST.

Buying on Kaiyo

  • How soon can you deliver?

    We can deliver as early as 2 days from your order, based on availability.

  • Are you insured?

    Yes! Just send us the requirements or the contact information for your building, we'll get the paperwork ready.

  • What's Kaiyo's purchase return policy?

    It is the buyer's responsibility to carefully inspect items at time of delivery or local pickup. We are not certified authenticators; please make sure to do your research and carefully inspect your pieces before accepting them, as you would with any other used furniture purchase.

    We are a marketplace only. We do not manufacture any of the pieces we sell and are not responsible for any paint, filling or other materials that went into the pieces we sell. We also are not responsible for any issues that might come up after the sale is completed. If you are not comfortable with this, we urge you NOT to purchase used furniture.


    We do our best to accurately depict every item we receive. However, we do not a guarantee a completely accurate description of each item, because 1) opinions on the condition of used furniture vary widely and 2) almost every item we process is unique, making it impossible to pinpoint every potential issue. Furthermore, even if our listing is completely accurate, an item may not be exactly what you expected in person. That is why we require you to do your own inspection upon receiving.

    We also rely heavily on our providers for the information on each item. Majority of the time, we're able to pinpoint mistakes, but we simply cannot guarantee 100% accuracy given our volume. Therefore, it's required that you do your own research and authenticate the piece you're buying, especially if the item is a specific brand piece.

    If you're picking up an item, make sure to open the packaging and inspect it. Whether you're picking up or receiving delivery, make sure to inspect your items carefully and only accept if you're happy with them. 95% of the time, you'll be more than happy, but let's avoid that other 5%!

    If the wrong item is delivered, you can reject at delivery or local pickup for a full refund.

    For any other reason, you can reject at delivery for a full refund less a $40 restocking fee per item. The restocking fee is $20 per item if the rejection occurs during a local pickup.

  • What's Kaiyo's purchase cancellation policy?

    You can cancel your order up until 2 days prior to your scheduled delivery date for no additional fees. That is, if your delivery is scheduled for Wednesday, you can cancel any time before 5 PM EST on Monday. Cancellations after this time will incur a $40 per item restocking fee.

    You may not cancel an order on the day of its delivery. Please refer to the Return Policy if you need to cancel on the day of the delivery.

    If you need to cancel your order for any reason, simply email us your request at support@kaiyo.com along with your order id.

  • Are the photos accurate?

    Absolutely! We're committed to delivering a "what you see is what you get" experience.

    We photograph each item we pick up and make sure to depict and note imperfections, if we find any.

    The item you see is the item you'll receive.

  • What do Kaiyo's item conditions mean?

    We provide a condition report with each item as a guideline to help you gauge its current condition. However, as with any used item purchase, we urge you to do your own inpection upon delivery to ensure that you are comfortable with the pieces. All sales are final after delivery has been completed.

    Like New: Item is in near perfect condition with virtually no signs of use.

    Excellent: Item has minimal stains, defects or signs of wear, consistent with minimal use.

    Gently Used: Item shows wear consistent with regular gentle use. In some cases, there may be minor nicks, dents or tears. Most household furniture would fall in this category.

    Fair: Item is fully functional, but shows noticeable stains or defects as noted in the description.

    Salvage: Item shows signs of heavy use. Some pieces may need some work as noted in the description.

  • Can I see an item in-person before purchasing?

    We are unable to allow in-person viewing as all of our stock is wrapped and stored in our warehouse facilities, awaiting delivery.

    Because of this limitation, our team makes sure to document the exact condition of each piece in our product listings and supplement them with zoomable, high resolution photographs.

  • Will I own the items I buy or am I renting?

    You will absolutely own the pieces you buy. The sales are final and the ownership is transferred to the buyer.

    However, keep us in mind if you need to move again or feel like refreshing your home. Just make a submission like any other provider and we'll be happy to sell them for you!

  • Do you allow local pickups?

    Local pickups are available 7 days a week from our North Bergen, New Jersey warehouse between 9 AM and 4 PM EST.

    If you would like to do a local pickup, just select 'Local Pickup' as your delivery option in checkout.

  • How do you know the original price?

    "Original Price" is either what the provider paid for the item originally, or in the case of discontinued items, what the provider estimates the item would sell for today, if it were new.

    We do our best to verify original prices and brand names for errors or misrepresentations. However, we still rely heavily on our providers for this information. As such, we encourage you to do your own research as well.

    If you see any errors in our catalog, please report the item and your verification source to support@kaiyo.com. We'll get it corrected right away.

  • How do you price items?

    Pricing is based on Kaiyo's proprietary pricing algorithm, which is updated regularly based on market data. Our goal is to find the fair price for each item, in as little time as possible.

    Each item is initially discounted based on a variety of factors including (but not limited to) its category, original value and our assesment of its condition during the cleaning process. This initial discount varies widely based on these factors and can be as low as 25% or as high as 70% off of the retail price.

    After the initial discount, our system continues to monitor the market data and make adjustments as necessary. Over time, each piece gets discounted further until it sells.

    Price adjustments can happen nearly everday. If a piece you want is out of your budget, make sure to come back and check again as it might get discounted within your budget. Keep in mind, however, that there might be others watching the same item!

  • Is the furniture clean?

    Absolutely! Every item we receive is professionally washed with industrial grade equipment by our own team.

    We rigorously review every item and handle the entire process from pickup to delivery. As such, we stand behind the quality of every item we list.

    Frankly, our couches are probably cleaner than yours. Yeah, we went there.

Selling on Kaiyo

  • How does the submission process work?

    First, we need an official submission from you, which you can make through our simple submission form. You will be asked to select how much revenue share you request for each item (up to 40%) and select a desired pickup date. We will provide you a 4-hour window, however, please make sure that you select a day when you can be available all day (more on that below).

    We will get back to you generally within 1 business day with an answer through email.

    If your items are approved, we will get in touch with you to confirm that you're available on your pickup date. Please note that you won't be able to pick a time frame. You will be notified of your 4-hour time frame via email, 2 days prior to our visit (see below for more information). Then, our team will come by to do an on-site inspection and pick up the items for free.

    You will receive a summary of the pickup through email, which will finalize the pickup process.

  • What happens after pickup?

    After pickup, each item gets processed for cleaning and photography, which can initially take up to 3 weeks or more depending on the item type. Once listed, you can track the items through your Dashboard.

    Each item gets listed for a total of 4 months. Listings generally begin at 30 to 50% discount and over time get discounted further to a maximum discount of 90%. We determine when and how much to discount based on customer interest we see on the site.

    If there is no sale after 4 months, we may continue to list them at our discretion. Otherwise, you can pick up the items for free or have them delivered back for our standard delivery fee. If neither interests you, we'll donate, recycle or discard them.

  • How do I make money?

    If the item you provide sells and gets delivered, your account gets credited your portion of the revenue share, as requested during your submission. This ends your contract with Kaiyo.

    You can request a cashout from your Dashboard whenever your balance is over $0.

  • How do I get paid?

    Once your items go live on our site, you will be able to track them through your Dashboard. You can also view your outstanding balance and request a cash out by check any time your balance is over zero.

    Once the request is received, we will get in touch with you to confirm where you would like us to mail your check. We will never ask for your credit card or bank account information.

    We process withdrawal requests within 1 business days after receiving your contact address.

  • Who owns the furniture?

    This is important: Ownership of items are transferred to Kaiyo at time of pickup. When you provide furniture, you agree to our Provision Agreement.

    Because we own each piece, we do our absolute best to maintain and monetize each piece.

  • Can I change my revenue share?

    You can not change your requested revenue share after you complete your submission on the site.

    The revenue share you select is taken into consideration during the submission review. If you need to change it, you will need to cancel your original submission and create a new one.

    Please make sure you request the correct revenue share you desire for each item before completing your submission.

  • Does my revenue share expire?

    Your revenue share will expire 12 months after it becomes available to you on the site.

    Please make sure to check your Dashboard and request your revenue share before this period is over.

  • How much does it cost to have my furniture picked up?

    All pickups are free of charge. We will never ask for your payment information.

    Our goal is to keep great items in circulation, therefore, we're making it as easy as possible for you to make a submission.

  • How long does it take to review my furniture submission?

    You can expect to hear back within 1 business day (we generally get back within hours).

    We do our best to reply as fast as we can so that you can make alternative arrangements if we cannot accept your items.

  • Can I have my items back?

    If our product team decides to retire any of your items, we will get in touch with you. In which case, you can pick them up or have them delivered back for our standard delivery fee. If neither interests you, we'll donate, recycle or discard them.

    Please keep in mind that ownership is transferred to Kaiyo at the time of pickup and there are no returns unless our product team decides to retire your items.

    We urge you not to submit any items that you might want back in the future as we rarely decide to retire items.

  • How do you determine which items to pick up?

    We have a dedicated team that reviews each piece and makes decisions based on quality, value and market demand.

    To ensure you get a favorable review:

    1. Make sure to post current photos and include a detailed description of your item.
    2. Include brand information and photos of all tags.
    3. Check if your item is considered vintage, which can increase its value.

    Please note that stock photos are not accepted.

    In rare occasions, our pickup team may still decline your items if they notice that the submission images did not depict the current condition of the item.

  • Do you pick up mattresses?

    Due to regulations, we do not pick up or handle mattresses or box springs.

  • Which items will Kaiyo pick up?

    We accept all furniture pieces with the following exceptions:

    • No electronics
    • No disassembled items
    • No wall mounted items (except for decor)
    • No mattresses or other items with bedding
    • No oversized items (bulk storage cabinets, bunk beds, oversized dressers or armoires etc)
    • No marble, compressed wood, glass or any other fragile pieces that are unlikely to be durable during transport
    • Items that do not meet our quality standards
  • How often do you reject items during pickup inspection?

    Our pickup team performs the final inspection of your items on the premises, and in rare cases they may reject the pickup of some items on a submission. To ensure a successful pickup please make sure that:

    • Submitted photos accurately depict the current condition of the items and clearly show any damage, stains or other flaws
    • Items do not have mechanical issues, structural damage, or missing parts
    • Items do not require specialty disassembly services; such as couch or wardrobe disassembly
    • Items do not require the removal of doors or other building fixtures to remove from the unit
  • Do I need to disassemble my furniture?

    Our team comes prepared with tools and provides standard disassembly services free of charge. In fact, we require that you leave them as is so that our crew can know how to put them back together later.

    However, we do not offer specialized disassembly services, such as couch or wardrobe disassembly. These items will not be serviced by Kaiyo.

Pickup and delivery

  • What is Kaiyo's service area?

    Kaiyo currently delivers to all of New York City, Westchester, Nassau and Rockland counties in New York, as well as all of Northern New Jersey.

    We provide limited first-come-first-serve delivery to the following counties:

    New Exception Zones
    Rockland, Nassau counties in New York
    Bergen, Essex, Hudson, Middlesex, Morris, Passaic, Somerset, Union counties in New Jersey

    We pick up and deliver 7 days a week to our standard service area which includes the following zipcodes:

    Zone 1: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10008, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10041, 10043, 10045, 10055, 10065, 10069, 10075, 10080, 10081, 10087, 10090, 10095, 10101, 10102, 10103, 10104, 10105, 10106, 10107, 10108, 10109, 10110, 10111, 10112, 10113, 10114, 10115, 10116, 10117, 10118, 10119, 10120, 10121, 10122, 10123, 10128, 10129, 10150, 10151, 10152, 10153, 10154, 10155, 10156, 10158, 10159, 10162, 10163, 10165, 10166, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10175, 10176, 10177, 10178, 10249, 10268, 10270, 10271, 10272, 10274, 10276, 10278, 10279, 10280, 10281, 10282
    Zone 2: 10044

    Zone 1: 11201, 11202, 11205, 11206, 11211, 11213, 11215, 11216, 11217, 11218, 11221, 11222, 11225, 11231, 11232, 11233, 11237, 11238, 11242, 11243, 11249
    Zone 2: 11203, 11204, 11209, 11210, 11212, 11214, 11219, 11220, 11226, 11228, 11230
    Zone 3: 11207, 11208, 11223, 11224, 11229, 11234, 11235, 11236, 11239

    Zone 1: 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11377, 11378
    Zone 2: 11368, 11369, 11370, 11371, 11372, 11373, 11374, 11379, 11385
    Zone 3: 11001, 11004, 11354, 11355, 11356, 11357, 11358, 11359, 11360, 11361, 11362, 11363, 11364, 11365, 11366, 11367, 11375, 11411, 11412, 11413, 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421, 11422, 11423, 11426, 11427, 11428, 11429, 11430, 11432, 11433, 11434, 11435, 11436, 11691, 11692, 11693, 11694, 11697

    Zone 1: 10451, 10452, 10453, 10454, 10455, 10456, 10457, 10459
    Zone 2: 10458, 10460, 10462, 10463, 10467, 10468, 10471, 10472, 10473, 10474
    Zone 3: 10461, 10464, 10465, 10466, 10469, 10470, 10475

    Staten Island
    Zone 2: 10301, 10303, 10304, 10305, 10310
    Zone 3: 10306, 10307, 10308, 10309, 10312, 10314

    New Jersey
    Zone 1: 07010, 07020, 07022, 07024, 07030, 07047, 07086, 07087, 07093, 07302, 07304, 07305, 07306, 07307, 07310, 07605, 07650, 07657
    Zone 2: 07002, 07631, 07632

    Zone 3: 10501, 10502, 10503, 10504, 10505, 10506, 10507, 10510, 10511, 10514, 10517, 10518, 10519, 10520, 10521, 10522, 10523, 10526, 10527, 10528, 10530, 10532, 10533, 10535, 10536, 10538, 10540, 10543, 10545, 10546, 10547, 10548, 10549, 10550, 10551, 10552, 10553, 10560, 10562, 10566, 10567, 10570, 10573, 10576, 10577, 10578, 10580, 10583, 10587, 10588, 10589, 10590, 10591, 10594, 10595, 10596, 10597, 10598, 10601, 10602, 10603, 10604, 10605, 10606, 10607, 10610, 10701, 10702, 10703, 10704, 10705, 10706, 10707, 10708, 10709, 10710, 10801, 10802, 10803, 10804, 10805

  • What are the delivery fees?

    All pickups are free of charge. Our white glove delivery fees are based on the delivery zones listed in our service area above.

    For zones 1 through 3, $250 in cart value is required to qualify for delivery. Orders over $1,000 are delivered free of charge.

    Zone 1: Sales orders under $1,000 are subject to a flat $149 delivery fee.

    Zone 2: Sales orders under $1,000 are subject to a flat $179 delivery fee.

    Zone 3: Sales orders under $1,000 are subject to a flat $199 delivery fee.

    For Exception Zones, pricing varies by area. Please see pricing in checkout or contact us for details.

    Please note that order values are based on merchandise value only and are calculated net of any discounts, fees or taxes.

    You can also pick up items for free from our warehouse in North Bergen, NJ. If you wish to do this, just select 'Local Pickup' as your delivery option in checkout.

    If you're receiving a delivery, please make sure that you will be available at time of delivery and measure your space, elevator and hallways carefully as there will be penalties for failed deliveries (read below).

  • Does Kaiyo provide a certificate of insurance?


    All delivery and pickups are done by our team of insured professional movers. We service luxury buildings around Manhattan on a daily basis.

    A Certificate of Insurance will be provided for buildings that require it. Just email us the necessary information to include on the certificate through support@kaiyo.com.

  • Which days does Kaiyo pick up and deliver?

    We deliver and pick up 7 days a week! That said, availability is first-come first-serve and can be limited at the end of the month.

    The delivery and pickup windows are determined two days prior to our visit, based on our route. If you have a time preference, let us know and we will do our best to accommodate. However, please note that we cannot guarantee a time frame.

    You can submit items for pickup or place an order as late as 12 PM EST two days prior your preferred visit date.

  • How do I schedule a time for pickup or delivery?

    Whether you're buying or submitting, simply go through your order and select a day that works for you. Please note, however, that you won't be able to pick a time frame.

    We collect orders and plan the most efficient route two days before our team dispatches. This helps us provide a subsidized delivery service to every customer.

    It is critical that you select a day when you can be available all day to prevent rescheduling and potential fees. If you reschedule after confirming your availability, you will be charged a Failed Delivery fee of $40 per sale item.

    You can confirm that you will be available on your visit date through your dashboard, via email or by phone. If you do not confirm your availability, we will get in touch with you 2 days before your preferred visit date to confirm it. Once confirmed, you will be notified of your 4-hour window via email at the end of the day, 2 days prior to our visit.

    You will also receive an automated text when our team is on the way to your apartment, generally about 30 minutes before they get there.

  • When will I know my pickup or delivery window?

    You can confirm that you will be available on your visit date through your dashboard, via email or by phone. If you do not confirm your availability, we will get in touch with you 2 days before your preferred visit date to confirm it. Once confirmed, you will be notified of your 4-hour window via email at the end of the day, 2 days prior to our visit.

    On the day of the visit, you will receive an automated text message when our team is on the way to your apartment. This message will include an estimated time to arrival, generally between 15 to 45 minutes.

  • Do I need to be present during my delivery or pickup?

    Either you or somebody you authorized needs to be present for the entire duration of the pickup or delivery. If you can't be present, we will need the full name of the authorized individual. Our team will not complete a delivery or pickup without supervision.

    Keep in mind, if you can't be in the unit during delivery, you will lose your chance to personally inspect the items and return them if you don't want them. All sales are final once our team leaves the premises.

    Also, if nobody is present for a delivery, you will incur a failed delivery fee $40 per item as our team will not complete the delivery without an authorized signer.

    Because of these reasons, we strongly urge you to select a delivery or pickup date when you can be personally present in your unit.

  • What happens if the items I ordered are too big for my building?

    We strongly urge you to carefully measure your doorways, elevators and hallways before ordering any items as failed deliveries will result in a $40 per item failed delivery penalty.

    Please note that we do not provide specialty services such as couch disassembly, door or fixture removal, window delivery or fire escape delivery. For non-New Yorkers; yeah, those are things.

    If you notice that the item you ordered is too big for delivery, don't worry! Just let us know at support@kaiyo.com before 12 PM EST two days prior to your scheduled delivery and we will swap the items for you.

  • What happens if I can't make it to my scheduled delivery time?

    We require that you confirm that you will be available on your visit date through your dashboard, via email or by phone. If you do not confirm your availability, we will get in touch with you 2 days before your preferred visit date to confirm it. Once confirmed, you will be notified of your 4-hour window via email at the end of the day, 2 days prior to our visit.

    If you cannot make it to your delivery window, there is a $40 per item failed delivery fee. Our team will wait 15 minutes, after which the failed delivery fee will be charged.

    You can always switch your delivery or pickup date until 5 PM EST two days before your scheduled date. Adjusting your visit date after this time will also result in a $40 per item failed delivery fee as the team will already be processing your order.

  • Will you pick up my stuff if I leave them outside?

    We will not pick up items that are left in hallways, lobbies, basements, storage units or anywhere else outside. We also will not be responsible for any items lost or damaged in such circumstances.

    Please do not leave your valuables outside of your apartment. They deserve better. If you need to reschedule, you can contact us at support@kaiyo.com or call us at 646-844-8585.

  • Will you remove my door or other fixtures to move my stuff out?

    We will not remove any doors or fixtures to complete a move as it violates our insurance policy. We also do not provide couch disassembly services, deliveries through windows, fire escapes or any other non-standard methods.

    If you need to remove your door or any other fixture, we kindly ask that you do it before our team gets there. We run a very tight schedule and may need to skip your apartment if the team is not able to complete your stop for reasons outside their control.

    Please make sure that you have enough open space for the delivery to ensure that it can be completed. Nobody likes fees and failed deliveries cost $40 per item.

  • Can I use Kaiyo if I'm outside of New York?

    At this time, you cannot use Kaiyo outside of our service areas.

    If your zipcode is not included in our service area, please send us a note at hello@kaiyo.com and we will be happy to add your zipcode to our list of future expansion zones.